Comprehensive Sublimation FAQ Page

This page is designed for customers using PNG designs for sublimation printing.

Sublimation Printing & Design FAQs

Welcome to our help center! Find answers to common questions about using our PNG designs for your sublimation projects.

Getting Started & File Access

  • Q: How do I open the ZIP file after I download my purchase?
    • A: Digital downloads are delivered in a compressed folder (ZIP file). You need to “unzip” or “extract” the files before you can use them.
    • On Windows: Right-click the zipped folder and select Extract All…. Choose a destination folder and click Extract.
    • On Mac: Simply double-click the .zip file. The unzipped folder will appear in the same location.
  • Q: What file type is best for sublimation?
    • A: For the highest quality results in sublimation, we recommend using the high-resolution PNG files (300 DPI) included in your download. PNG files have transparent backgrounds, which is essential for printing only the design itself without a white box around it.
  • Q: I’m new to sublimation. Where do I start?
    • A: Sublimation is a fun process! To learn the basics of the required equipment (printers, ink, paper, heat presses) and the process, please check out our Beginner’s Guide to Sublimation Printing. (Internal Link)

Printing & Pressing Your Design

  • Q: Can I use a regular inkjet printer for sublimation?
    • A: No. Sublimation requires a dedicated dye-sublimation printer (like a Sawgrass) or a standard inkjet printer that has been converted for use with sublimation ink. Standard inks will not bond with the material permanently.
  • Q: My printed colors look different from what I see on my screen. Why?
    • A: Colors can vary between monitors and printers due to differences in color profiles (RGB vs. CMYK). The final color will also depend on the heat press settings and the blank material you use. Ensure you have the correct ICC profile installed for your specific sublimation ink and printer setup for the best color accuracy.
  • Q: What are the correct heat press settings (temperature and time)?
    • A: This varies greatly depending on the blank product (t-shirt, mug, tumbler, etc.) and your specific heat press model. Always check the manufacturer’s recommended settings.
    • General T-Shirt (Polyester) guideline: Aim for around 385°F–400°F (195°C–204°C) for 45–60 seconds with medium-firm pressure.
    • Mugs: Often require a mug press and may take a few minutes at specific temperatures.
  • Q: My design is fading/peeling after washing. What did I do wrong?
    • A: Sublimation ink infuses into the polyester fibers, so it shouldn’t peel or crack. Fading usually occurs if the material is less than 65% polyester (100% poly is best), or if the incorrect temperature/pressure was used during pressing.

Licensing & Compatibility

  • Q: Do I need special software to use your PNG files?
    • A: You typically use graphic software like Photoshop, CorelDraw, or design programs specific to your printer. You will likely not use a cutting machine software (like Cricut or Silhouette) for standard print-then-press sublimation projects.
  • Q: Can I sell physical products I make using your designs?
    • A: Yes! All our product listings come with a Small Business Commercial Use License included for physical end products (e.g., selling t-shirts, mugs, etc.). Please review our full Terms of Use page for restrictions on reselling digital files or creating digital derivatives.