Overview
Refund & Returns Policy
CreativeMakery.com – Digital Download Products
At CreativeMakery.com, all products are delivered instantly as digital downloads. Because digital files cannot be “returned,” all sales are final once the purchase has been completed.
However, your satisfaction matters to us, and we’re committed to providing high-quality, usable files for every customer.
✔ No Returns on Digital Items
All products in our shop are digital files.
No physical items are shipped, and therefore we cannot accept returns, exchanges, or cancellations once a file has been downloaded.
✔ File Issues or Errors
If you experience any issues with your files—such as:
- Corrupted downloads
- Missing files
- Incorrect file formats
- A file that will not open or cut correctly
Please contact us right away at contact@creativemakery.com, and we will promptly send a replacement file or correct the issue at no cost.
✔ Accidental Purchases
Because digital files are accessible immediately, we cannot issue refunds for:
- Purchasing the wrong item
- Changing your mind
- Not understanding the product type
- Compatibility issues with your software or machine
We encourage customers to review product descriptions carefully before buying.
✔ Compatibility
Our files are compatible with Cricut, Silhouette, and most major cutting software.
If you need help using a file, we’re happy to assist.
✔ Our Promise
We stand behind the quality of every design sold on CreativeMakery.com.
If something is genuinely wrong with the file, we will make it right.
Contact Us
For support, questions, or file assistance, contact us anytime:
📧 contact@creativemakery.com